SACWA Commonly Asked (Q.) Questions and (A.) Answers

“With SACWA You’re MORE than just another customer!”


Q. HOW LONG DOES MY SACWA WARRANTY LAST FOR NEW PARTS OR NEW EQUIPMENT AND COMPUTERS?

A. Unless otherwise stated, all Warranty on New Parts, Equipment and Computer Systems is 1 Year. This DOES NOT include any failures or Warranty requests caused by neglect, misuse or external factors such as viruses or natural disasters.

 

Q. WHAT IF I CONTINUE TO HAVE PROBLEMS OR THE SAME PROBLEM AFTER SACWA LEAVE?

A. Any service or parts provided that do not fix an issue will be refunded on the next visit. This means that you only pay SACWA for the parts and service that provide a successful solution to your problem. Do not worry, we look after our customers and understand your situation completely.

 

Q. I WANT MY COMPTUER FIXED, BUT I AM WORRIED ABOUT PRIVACY AND MY DATA… WHAT IS SACWA’S PRIVACY POLICY?

A. SACWA respects all customers privacy and dat. SACWA will not access, copy or use the data or system in any way, without being requested to by the client or asking permission to do so. This is another great reason to request a service from SACWA, you can sit next to your compter as it’s fixed rather than, leaving your machine and data with a stranger at a store!

 

Q. HOW AND WHEN DO I PAY FOR MY SERVICE?

A. SACWA Prefer services and parts to be paid for in full on the day unless arranged. Cash, cheque, Paypal and Direct deposit are accepted. Tax Invoices are provided through E-Mail and meed to be kept by you for warranty purposes.

 

Q. WHAT IS THE WARRANTY PROCEEDURE FOR FAILED PARTS OR EQUIPMENT SOLD TO ME BY SACWA?

A. Since SACWA does not manufacture the individual parts or equipment we provide, parts may be returned to the manufacturer for testing and replacement. Usually turnaround is between 1 – 2 weeks. However SACWA will replace the part or equipment if possible before this time. Your invoice MUST be kept and invoice number quoted for warranty purposes.

 

Q. DO SACWA SERVICE APPLE SYSTEMS OR PROVIDE SUPPORT FOR APPLE PRODUCTS?

A. Yes and no, depending on what is wrong and the assistance required. Feel free to call and we will let you know if we can assist.

 

Q. DOES SACWA TAKE MY PC AWAY OR WILL IT BE FIXED THE SAME DAY?

A. SACWA aim to have all problems resolved the same day. When you call to have your issue diagnosed or discussed SACWA will determine what parts may solve the issue, provide a quote and have the parts on hand at the time of the service. If the issue can not be fixed the same day, SACWA will offer to have the machine taken away for futher testing, and retuned once fixed. Return drop off, when required, is free.

 

Q. SACWA REPLACED MY HARD DRIVE BUT THE NEW DRIVE FAILED AND I LOST MY DATA WHAT DO I DO?

A. SACWA can provide backup solutions and will however restore your system to its factory state if the drive fails. It is the customers obligation to do backups or request a backup solution from SACWA.  In an event of drive failure SACWA can provide assistance with data recovery or contacts for forensic data recovery of damaged hard drives.

 

Q. SACWA REMOVED A VIRUS FROM MY COMPUTER, BUT THE COMPUTER STILL HAS PROBLEMS, WHAT DO I DO?

A. SACWA do thoroughly test a system after removing a virus to determine if there are any problems with the system. It is possible though a virus may come back through the vulnerability the system was first infected, or, an infected site or virus file was ran again on the PC.

SACWA will determine what caused the system to still have problems and provide a solution you are happy with.

 

Q. DO SACWA OFFER OVER THE PHONE AND REMOTE ACCESS “TECHNICAL AND SERVER SUPPORT”?

A. Yes, you are welcome call to discuss your remote technical assistance requirements.

 

Q. DO SACWA TRADE IN OLD COMPUTERS, COMPONENTS AND EQUIPMENT?

A. Yes and No. Depending on the quality of the item, its age and demand. SACWA will offer up to 50% of the items used market value. This can be used as a discount or trade in on new items. Conditions Apply.

 

Q. IS THERE A SACWA SERVICE DISCLAIMER?

A. Yes. Although SACWA does do everything possible to provide quality successful suport and solutions, these services and products can still have risks and conditions. These risks and warnings are outlined in the disclaimer on this site and in this FAQ. When you request products, support, or use this site as reference, you agree to these conditions put forth in this FAQ and the Disclaimer.


 MY PROMISE TO YOU

“With over 10 years experience in I.T. and Technology, I aim to provide the highest quality service, parts and warranty for home to small business users“ 


Sincerely, Shannon Rzep

 SACWA MANAGEMENT


PH: 0401 369 804

WWW: SACWA.COM.AU

E-Mail: SRZEP@SACWA.COM.AU